Questions

Why Choose Toutoucandy

It began with a simple question.
Why does something meant to bring joy come with so many rules.

Why does beauty feel distant.
Something to wait for.
Something to earn.
Something saved for later.

At Toutoucandy, we believe courage means being yourself.
The courage to say yes to yourself.
To joy.
To sparkle.
Even on ordinary days.

We believe jewellery should feel easy.
Easy to wear.
Easy to love.
And easy to choose.

That every girl deserves to feel happy without hesitation.
Without waiting for permission, validation, or the “right” moment.

And we love that quiet moment of opening a jewellery box.
The sparkle in your eyes.
The dreaminess.
The feeling of being just a little special.

 

Materials & Care

Plating

We use 18K gold, high colour retention, water based plating.
This is a cleaner and more environmentally considerate process, designed to help the finish last longer while remaining gentle on the skin.

Earrings & Piercing Studs

Our earrings and piercing studs are made with 316L surgical steel, plated with 18K gold and is finished with an additional protective coating to help preserve the colour over time.

316L surgical steel is a medical grade material commonly used in surgical applications. It is durable, corrosion resistant, and suitable for sensitive ears.

These pieces are designed to stay bright and offer good water resistance for everyday wear.

If your jewellery comes into contact with water, we recommend gently wiping it with a clean, dry cloth and keeping it dry afterwards. This helps maintain its shine and allows it to stay beautiful for longer.

Bracelets

Our bracelets are crafted with 18K gold plating on brass and is finished with an additional protective coating to help preserve the colour over time.

To keep your bracelet looking its best, we recommend avoiding contact with chemicals such as perfume or cleaning products. If your jewellery comes into contact with water, gently wipe it with a clean, dry cloth and keep it dry afterwards. This helps protect the finish and ensures the zirconia stones remain bright and sparkling for longer.

Care Tips

To keep your jewellery looking its best, we recommend handling it with care.

Our pieces are designed for everyday wear and offer good water resistance. If your jewellery comes into contact with water, gently wipe it with a clean, dry cloth and keep it dry afterwards. This helps maintain its shine and allows it to stay beautiful for longer.

 

Shipping & Returns

Shipping

Orders are dispatched within 1 to 3 business days.

You will receive a confirmation email once your order has been shipped.

Returns & Exchanges

For hygiene reasons, earrings and piercing studs are non returnable and non exchangeable.

If there is any issue with your order, please feel free to contact us at
toutoucandyhelp@gmail.com
We are always happy to help and will do our best to resolve it.

Other items are eligible for return or exchange within 28 days of purchase.

Please contact us via email or send us a direct message on Instagram or TikTok before arranging a return.